Information Policy - At Heart of Scotland tours we take your privacy very seriously. We never pass your personal information to any 3rd party or organisation. The information we collect will only be used in accordance with the Data Protection Act 1998.
Why do we collect information - We collect personal information about you only to process your booking or subscribe you to our mailing list.
What information do we collect - Should you book, we collect several pieces of information about you - your name, address, phone number, email address, and booking preferences. This information is stored by our booking platform partner, Checkfront. See Security below. If you subscribe to our newsletter, we only collect your email address and full name.
Sensitive information - Some of the information we collect about you could be considered sensitive. That is why it is never passed on to any parties outside of Heart of Scotland tours, except where your tour is run by a tour partner when we will supply details of your booking to them. Your personal information is held securely in accordance with the law.
Your email address - Your email address is kept for contact purposes, allowing our staff to keep you up to date on any changes that may occur between you booking a tour and going on the tour. If you have subscribed to our mailing list, we will use your email address to send you our newsletter. You can unsubscribe from the list at any time - by clicking a link in a newsletter, or by contacting us.
Your rights - You can ask us to verify that the information we hold about you is accurate, or even have it deleted from our records. To enquire about the information we hold about you send us a message by clicking here. For your security the email address on the request must match the email address on our records. If it does not match then further identification will be required.
Cookies - We use category 2 cookies to help us measure site performance, and and for anonymous gathering of usage information. We use category 3 cookies to store your booking details when you move from page to page. By using our website, you agree that we can place these types of cookies on your device. For more information about cookies, visit https://ico.org.uk/for-the-public/online/cookies/
The security of your information is our top priority. This is why we use the award winning Checkfront booking platform to handle and store your booking information. Checkfront is PCI DSS compliant, Trustwave certified, and a US/EU SafeHarbour. Read more here: http://www.checkfront.com/pci/. Checkfront do not store your credit card information. It is securely tranmitted to our payment processor PayPal via 168 bit encryption. PayPal is the world leader in secure on-line transactions. Read more here: https://www.paypal.com/uk/webapps/mpp/why-paypal-is-safe
Cyber Essentials certified
Heart of Scotland Tours is also Cyber Essentials certified. Cyber Essentials policies help prevent the vast majority of cyber attacks and the certification demonstrates that we take the security of your information seriously.