Terms and conditions

Acceptance of the conditions detailed below as per Scottish Law and Custom is implied when a booking is made.

1. Payment - we accept Visa, Mastercard, Switch, Solo, JCB and Visa Electron cards
2. Children and Families - we are happy to carry children who are charged at the concessionary rate (under 12's)
3. Tours - the price quoted for each tour is inclusive of transportation and guiding only. Lunch and other refreshments are not included. Entrance fees to attractions are not included although reduced prices are sometimes available.
4. Smoking - smoking is not allowed on the mini-coach.
5. Behaviour - we reserve the right to refuse to carry any person or persons whose behaviour is causing offence or alarm to others. In such cases full cancellation charges will apply.
6. Vehicles - we reserve the right to change the type of mini-coach used if the circumstances dictate this is necessary.
7. Luggage -luggage is limited to one small item per person.
8. Alterations to Itineraries - we reserve the right to change timetables or tour itineraries due to weather, availability of attractions, roadworks or other circumstances beyond out control.
9. If you book online within 24 hours of departure you MUST also phone us to confirm your booking.
10. Cancellations - where the passenger cancels a tour reservation, the effective date of cancellation will be the date on which we receive notification by telephone, email or in writing. No refunds are offered if a customer is late for a tour/cannot find the pick-up point. Please be there 15 mins before the advertised departure time. Cancellation charges for 2006 are applied as follows:
    
    • Day of departure - 100% of full cost
    • 0 - 5 days - a full refund will be granted by Heart of Scotland Tours if the seat can be resold. Every effort will be made to resell the seat but a 50% charge will be applied if the seat cannot be resold. In the event of a tour being cancelled by Heart of Scotland Tours the customer will be fully refunded and every effort made to find a suitable alternative.
    
    
11. Complaints - all complaints should be initially directed to your driver/guide who will make every effort to resolve the problem. In the event that a complaint cannot be resolved on the day of the tour then it should be made in writing to nick@heartofscotlandtours.co.uk or Heart of Scotland Tours, Hill House, Beech Hill Road, Coupar Angus, Perthshire, PH13 9AZ.