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Heart of Scotland Tours
Glen Coe - Loch Ness and the Highlands Balmaha -  Stirling Castle, Loch Lomond and Whisky Hadrian's Wall - Rosslyn Chapel, the Borders and Hadrian's Wall Our wee red buses Extra Legroom Queen's View - The Best of Scotland in a Day Alnwick Castle - The Viking Coast and Alnwick Castle Blackrock Cottages – Inverness and the Highlands 2 Day Tour Eilean Donan Castle - Isle of Skye 3 Day Tour Portree, Isle of Skye - Inverness and the Isle of Skye 4 Day Tour Private Tours in Scotland Tour 9 - Islay Whisky 4 Day Tour Evening Walking Tour - Edinburgh's Ghosts and Ghouls St Andrews Cathedral - St Andrews, Fishing Villages and the Kingdom of Fife
Our Wee Red Buses
Extra Legroom
Eilean Donan Castle - Isle of Skye 3 Day Tour
Private Tours with Heart of Scotland Tours
Ardbeg Distillery - Islay Whisky 4 Day Tour
Evening Walking Tour - Edinburgh's Ghosts and Ghouls
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Heart of Scotland News

New for 2014!
Tour 6 - St Andrews, Fishing Villages and the Kingdom of Fife. A tour close to our heart with several of our guides local to the St Andrews area. 

What's it like on one of our tours? Watch this video.

Scotland tour video

Reviews

Review Heart of Scotland
Tours on TripAdvisor

arrow Customer Comments
Andy did a fine job as our driver and guide for all 4 of our tours. He was really great and I just ordered two of the Para Handy books he told me about. Thanks for a great vacation.
Janice Schroeder, USA

... Read more


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Terms of Service

 

DAY TOURS TERMS OF SERVICE:

Acceptance of the conditions detailed below as per Scottish Law and Custom is implied when a booking is made.

Payment - we accept Visa, Mastercard, Visa Debit, Solo, JCB and Visa Electron cards.
Children and families - we are happy to carry children (5-12 years) who are charged at the discounted rate. Please inform us age and approximate weight of all children 5-12 years. We do not carry children under 5 years on our scheduled tours.
Tours - the price quoted for each tour is inclusive of transportation and guiding only. Lunch and other refreshments are not included. Entrance fees to attractions are not included although reduced prices are sometimes available. 
Smoking - smoking is not allowed on the mini-coach. 
Behaviour - we reserve the right to refuse to carry any person or persons whose behaviour is causing offence or alarm to others. In such cases full cancellation charges will apply. 
Vehicles - we reserve the right to change the type of mini-coach used if the circumstances dictate this is necessary. 
Luggage - luggage is limited to one small item per person. 
Alterations to itineraries - we reserve the right to change timetables or tour itineraries due to weather, availability of attractions, roadworks or any other situation beyond our control. Refunds will not be offered in these circumstances. 
If you book online within 24 hours of departure you MUST also phone us to confirm your booking. 
Cancellations and refunds - where the passenger cancels a tour reservation, the effective date of cancellation will be the date on which we receive notification by telephone, email or in writing. Your notice of cancellation must be confirmed (in writing or verbally) as received by Heart of Scotland Tours Ltd to be effective. No refunds are offered if a customer is late for a tour/cannot find the pick-up point. Please be there 15 mins before the advertised departure time. Cancellation charges for 2014/15 are applied as follows:

+ Within 24 hours of departure date - 100% of full cost
+ Within 2 - 5 days of departure date - a full refund will be granted by Heart of Scotland Tours Ltd if the seat can be resold. Every effort will be made to resell the seat but a 50% charge will be applied if the seat cannot be resold. In the event of a tour being cancelled by Heart of Scotland Tours Ltd the customer will be fully refunded and every effort made to find a suitable alternative.
+ Heart of Scotland Tours Ltd reserves the right to cancel a tour if the minimum number of passengers has not been reached (normally around 5 passengers).  In such cases clients will be informed as soon as possible and offered either a transfer to another tour, a transfer to a similar tour with another tour operator, or a refund of any monies already paid to Heart of Scotland Tours Ltd.

Complaints - any complaints should be initially directed to your driver/guide who will make every effort to resolve the problem. In the event that a complaint cannot be resolved on the day of the tour then it should be made in writing to info@heartofscotlandtours.co.uk.
Travel insurance - is recommended.
Minimum age policy - The minimum age for Tours 1-9 is 5 years old, for Tour 10 it is 18 years old. Please be aware there may be extended periods of travelling and the longer tours, in particular, may not be suitable for children. An accurate age for any child travelling is required so the correct and legal type of seating can be installed. An incorrect age entered may result in a refusal to travel. Please call us on 01828 627799 if you have any queries – we can advise you on the most suitable tours.

OVERNIGHT TOURS TERMS OF SERVICE:

Overnight tours are sometimes operated by Real Scottish Journeys and Scottish Routes whose Terms of Service are outlined below. Heart of Scotland Tours Ltd Terms of Service are different and can be viewed above.

Accommodation - Choose from the best hostels in Scotland or the best B&B’s. Tell us your budget and we will try to find the best option for you. We book it in your name and you pay for it on arrival. Some B&B’s only accept cash payment and it is always a good idea to have cash when travelling in rural Scotland. 

Accommodation Price Guide:

+ Hostels from £14 to £20 per person per night (Doubles sometimes available)
+ B&B from £35 to £45 per person per night
+ Hotels £50+ per person per night

Real Scottish Journeys will check availability of accommodation in Skye and Inverness.  Scottish Routes will check availability of accommodation on Islay.  Some B&B’s will offer evening meals if booked in advance. Alternatively clients will be directed to a local pub, hotel or restaurant. Please note that accommodation may be in a rural area and may involve a short walk. If clients are self catering there will be ample opportunities to buy groceries each day. Accommodation will be reserved in the clients name in the following categories: HOSTEL, B&B or HOTEL. It is unlikely that the client will know the name of their accommodation prior to the morning of departure. Please note the client pays the accommodation provider directly and the client may remain liable for the total cost of the accommodation in the event of cancellation by the client. Some of the smaller family run establishments may only accept cash.
Confirmation - Your reservation will only be confirmed when full payment is received by Heart of Scotland Tours Ltd or an agent appointed by Heart of Scotland Tours Ltd. 
Cancellations - a cancellation more than 14 days before tour departure – 100% refund.  A cancellation less than 14 days before tour departure – entirely at our discretion but typically no refund unless the seat(s) can be resold in which case 100% refund. Heart of Scotland Tours Ltd, Real Scottish Journeys and Scottish Routes reserves the right to cancel a tour under exceptional circumstances.  In such cases clients will be informed as soon as possible and offered either a transfer to another tour(s), a transfer to a similar tour with another tour operator, or a refund of any monies already paid to Heart of Scotland Tours Ltd, Real Scottish Journeys or Scottish Routes.
Luggage - overloaded buses are dangerous. Please limit your luggage to a small suitcase, maximum weight 10kg per person. If you are returning to the same accommodation in Edinburgh they will store your excess luggage. There are left luggage facilities at Waverley Station (10 mins walk from our pick-up point at Waterloo Place). We reserve the right not to carry luggage that we believe to be overweight.
Minimum age policy - The minimum age for Tours 1-9 is 5 years old, for Tour 10 it is 18 years old. Please be aware there may be extended periods of travelling and the longer tours, in particular, may not be suitable for children. An accurate age for any child travelling is required so the correct and legal type of seating can be installed. An incorrect age entered may result in a refusal to travel. Please call us on 01828 627799 if you have any queries – we can advise you on the most suitable tours.

EVENING WALKING TOUR TERMS OF SERVICE:

This tour is conducted by Mercat Tours and is subject to their terms and conditions which can be viewed at www.mercattours.com
 
Heart of Scotland Tour block Gift VouchersEvening Walking Tour of Edinburgh Loch Ness and the Highlands Stirling Castle, Loch Lomond and Whisky Rosslyn Chapel, the Borders and Hadrian's Wall The Best of Scotland in a day The Viking Coast and
Alnwick Castle Wizards & Warriors Inverness and the Highlands 2 Day Tour Inverness and the Isle of Skye 4 Day Tour Isle of Skye 3 Day Tour Private tours of Scotland St Andrews and the Fishing Villages of Fife Islay Whisky 4 Day Tour
arrow  WHY CHOOSE Heart of Scotland Tours?
  • Small group tours - friendly, welcoming atmosphere
  • Heart of Scotland 'walk and talk' - join our wee walks in the beautiful countryside
  • Extra legroom - stretch out and relax
  • Comfort and safety - first class custom
    built mini-coaches
  • Translations - our bus tours include a written translation
  • Superb Scottish music - listen to traditional and contemporary music of Scotland
  • Locally owned and guided - relax with knowledgeable driver / guides
arrow  FIVE STAR SIGHTSEEING TOURS!
5 Star

Heart of Scotland Tours are Five Star Bus Tours as rated by the Scottish Tourist Board / Visit Scotland. This prestigious award reflects the high quality of our tours around Scotland and unsurpassed local knowledge of our guides.

Heart of Scotland Tours :
Telephone: +44 (0)1828 627799
email: click here to contact us!
Copyright 2014 Heart of Scotland Tours. All Rights Reserved.
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